Simple remote user support in Azure Virtual Desktop environments
AVD Help Assist is a tool that enables IT administrators to view active AVD user sessions and perform direct actions such as taking control (shadowing), sending messages, or signing users out — all from a clean, desktop application interface.
Key features:
- List of active sessions from any AVD host pool
- Taking control (shadowing) of user sessions
- Sending your own messages to signed‑in users
- Signing out selected sessions
- Access to the user's profile desktop files
- Fast Azure integration using App Registration (Client ID and Client Secret)
- Minimal required permissions — no agent installation or host deployments
Requirements:
- A domain‑joined computer with access to AVD hosts
- An account with local administrator rights on AVD hosts
- App Registration with Desktop Virtualization Reader permissions
Who is it for:
- IT departments managing AVD environments
- Helpdesk teams supporting remote workers
- Organizations that need fast and secure session control
AVD Help Assist is a lightweight tool that scales to environments with even hundreds of users.